Argyll offers a starting bandwidth of 20Mbps capacity for each company. The bandwidth is synchronous, so you would receive a consistent 20Mbps upload and 20Mbps download speed.

Yes. Please speak to your Argyll team for pricing information.

We can provide detailed usage graphs that show how much of your allocated bandwidth you are using. When you reach your maximum bandwidth, the internet will be noticeably slower. We are happy to increase your bandwidth for a trial period to see if this improves speed. Please speak to your Argyll team.

We offer a very flexible and scalable internet service to our customers. Customers can start with as little internet as they think they need and upgrade as and when needed. There are no charges incurred with this upgrade, whereas other providers will charge an uplift fee. Upgrades take less than 10 minutes to complete; other providers can take up to 1 month to complete an upgrade. We provide a resilient service with a primary internet line and a backup circuit in case the primary line goes down, meaning there is no downtime. 

Argyll provides a robust internet service to all customers made up of two separate full fibre lines running into the buildings. These fibre lines are from two separate Internet Service Providers and take two separate routes into the building.

Access to the comms room is restricted and needs to be arranged with the on-site Argyll team. Doors to the comms rooms are always locked. 
Argyll has its own Uninterrupted Power Supply (UPS) to support its network infrastructure. Customer devices in the comms room are unable to use this UPS, and we strongly suggest if any customers need one that they provide their own. 

Argyll provides each client in their building with their own private network, commonly known as a virtual local area network (VLAN). This helps to separate each customer’s network, so the data traffic is not seen by another company. The VLAN is operated by both specific switch ports and the secure wi-fi service Argyll provides.

The security standards include SOC2 design. Yearly penetration tests are undertaken for datacenters, access points and the network as a whole. 

Yes. We have rack space for client devices like firewalls, switches and servers. There is a monthly cost per U on device space taken in the cabinet. Please speak to your Argyll team for pricing.

Yes. You will need to have your own router or firewall which needs to be configured with your static public IP address. We can then configure everything for you in our comms room.

Argyll offers a secure building-wide wi-fi service. The SSID Wi-Fi Secure is a fully WPA2 Enterprise authentication service. This means each user has a unique ID and password. When a user logs into Wi-Fi Secure, they are redirected back to their VLAN (the private network that Argyll sets up in the building for the client). 

Yes, there is a guest wi-fi service called Guest Wi-Fi. Guests and visitors to the building can connect to this and will not be connected to any private networks in the building.

We use a Ruckus enterprise access point.

We allocate a maximum of 2 floor ports per desk. Where possible we will always endeavour to move floor boxes to meet the desired desk layout. If more floor ports are required, these will need to be installed and may be chargeable. Please discuss this with the Argyll team when confirming the layout of your office. 

Argyll offers a VOIP-based telephony service. There are a variety of call packages that can be arranged to suit the customer’s requirements. Information on call packages can be provided by your Argyll team. 

The available handset models are either Polycom VVX410 or 600. These are chargeable and pricing can be provided by your Argyll team.

Yes. If you have your own handsets, you will need to provide a firewall and a switch for your handsets. If you don't intend to use handsets, but instead a softphone app, there is no need for the firewall and switch solution. 

Numbers can, in most cases, be transferred across to our network. Your current provider will need to complete a porting process and then liaise with our carrier, BT. Information on our porting process is located here. Administrative charges will apply.

At the end of your tenancy, please let us know how many numbers you would like to take with you and we will confirm if we have them available. 

Will you be supporting this system with your own firewall/switch or would you like to use our network?

• No – our switches only support Polycom or Yealink phones and we will not be able to provide support for these devices.
• Yes – our teams will need to ask some more questions about your switch or firewall equipment

Will your internet use wi-fi, do you hardwire into the back of the handset or will you be requiring an additional floor port for your hardwired internet access?

• We will need to confirm that we have sufficient floor ports available to support your setup.

You do not need a public IP address to use our managed network. We can provide either 1 single RIPE IP address or a block of 5 RIPE IP addresses. You will need a public IP address if you would like to set up and manage your own firewall. Speak to your Argyll team about pricing for this. 

We have access points located throughout the building which you can use to broadcast your own wi-fi, so there is no need to provide your own.

Our specialist IT partners can help you with this. Please ask your Argyll team and they will put you in touch. 

Our specialist IT partners can help you with this. Please ask your Argyll team and they will put you in touch. 

Our specialist IT partners can help you with this. Please ask your Argyll team and they will put you in touch. 

We do not provide this service but there are some great service providers available to stream over the internet, such as Bloomberg TV or Sky Stream. You will need to organise your own subscription with them.