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Introducing the Customer Service team

Louise Willer - Customer Services Director

Louise moved to London from Denmark 23 years ago. Prior to LEO, Louise worked in the hospitality industry for 17 years, starting as a reception and working her way to an executive manager position.

Louise joined LEO in 2006 as the General Manager of 42 Brook Street, 84 Brook Street and 53 Davies Street. Louise was promoted to AGM in 2014, and the following year was made Director of Customer Service. In 2016 she became Customer Service Director.

In her spare time Louise is kept busy by her two children and enjoys playing bridge and drinking champagne! Her goal for LEO it to increase the average score for the centre audits to 98%!

Ayesha Algama - Area Customer Services Manager

Much to Ayesha’s parents dismay, destiny paved her a path in Fashion Retail Management which spans 20 years. Ayesha’s favorite quote is ‘Everyone is a genius, But if you judge a fish on its ability to climb a tree, it will live its whole life believing it is stupid’ by Einstein. With this in mind throughout Ayesha’s career she has always thrived on identifying each individuals strengths and empowering them to reach or exceed their potential. Ayesha joined LEO in June 2016 as General Manager for 1 King Street and was recently promoted to her dream role as Area Customer Service Manager. Ayesha is committed to working with all the center teams to help deliver the highest service standards that make LEO truly aspirational.

Ayesha’s family originate from Sri Lanka (a small tropical Island in the Indian Ocean shaped like a tear drop). Although Ayesha was born and raised in London she was very fortunate to spend her childhood summers on her grandmother’s Coconut Estate climbing Mango trees and falling into Paddy fields surrounded by all the wonders that nature has to offer.

Adventure and travel is how Ayesha regenerates and grounds herself. She will always be exited to share stories and experiences from her travels in Asia. Malaysia was her latest destination where she thoroughly enjoyed snorkeling, parasailing, jet skiing around Islands and nervously standing on glass platforms suspended 905 Feet above ground.

Gareth Thomas - Deputy Customer Services Manager

Gareth has worked for LEO for nine years, in a career which has seen him work in eleven different buildings, and in six different roles. Gareth was delighted to join the Customer Service Department on a permanent basis in March, and is very much enjoying his current role as Deputy Customer Services Manager.

Gareth discovered a love of performing at a young age, and would often put on one man performances of The Wizard of Oz for his family. After undertaking a BTEC National Diploma in Performing Arts, he went on to study for a degree in Contemporary Dance at the University of Chichester. At the same time he built up experience in retail, working in such varied places as a bookstore, his Student Union Bar, a coffee shop, a stationery shop, and an ice cream shop, before beginning his working life with LEO.

Outside of work, Gareth has continued to pursue his interest in performing, and as well as undertaking regular singing lessons, he has been part of an amateur Musical Theatre Company and appeared in productions of Sweet Charity, The Witches of Eastwick, Into the Woods and Urinetown. He also likes reading, has a great love of music, and, much to his surprise, has recently developed an interest in football.

Leona George – Customer Relations Supervisor

Leona has been with LEO for 3.5 years. Leona began as an apprentice and her first centres were 288 Bishopsgate and 41 Lothbury. After completing her apprenticeship she then moved to 85 Gresham Street whilst it was still new and helped with client move ins.

A long while after being at Gresham Street, she decided to become part of the Customer Services Team and was promoted to Supervisor. She has now worked in a number of LEO buildings across the portfolio.

Some of her hobbies include skiing, ice skating, hiking and travelling abroad.

Isabella Namugayi – Customer Relations Supervisor

Isabella Namugayi joined LEO at the beginning of March 2017. She has previously worked in admin and as an Executive Assistant . Her home centres are 288 Bishopsgate and 41 Lothbury.

Isabella is loving her new career with LEO so far and is looking forward to progressing within her role as supervisor  within the Customer service team and in the company. In her spare time she enjoys travelling, having travelled to the Middle East, Europe and Africa. Isabella is a keen charity volunteer - annually travelling to rural areas in developing countries such as Ghana, on charity mission trips. She also loves the performing arts, and is part of a Mass choir and dance group that perform at various events throughout the year.

Aleksandar Tasevski – Customer Service Supervisor

Aleksandar Tasevski has been a member of the LEO team for two months. As customer service supervisor he strongly advocates for seemless service and placing the importance of customers.

Prior to joining LEO, Aleksandar worked in the hospitality industry in London and as a journalist in Macedonia.

Born and raised in Macedonia, Aleksandar graduated as a journalist and has a passion for photography. In his spare time, he enjoys going to concerts, travelling, taking pictures and making memories.

Aleksandar strives to build trust and strong long term relationships with LEO’s customers and believes that customer service starts with the heart yet relies on acquired knowledge.

Serena Evangelista - Customer Service Supervisor

Serena moved to London to attend a course at the Reception Academy, after completing her course she had the opportunity to join IBIS as a receptionist. From IBIS Serena moved to The Cumberland Hotel as a guest relations team member and worked across numerous different departments.

After one and a half years Serena decided to experience customer service in a different environment and after hearing about LEO through a friend, is now part of the customer service team.

Gabriele Mazeikaite – Customer Service Assistant

Gabriele joined LEO in January 2017 as CSA and has gained a lot of valuable experience since then. Before LEO, Gabriele was studying as a dental nurse and so knows how to keep and maintain a beautiful smile.

Gabriele is an outgoing and positive person that enjoys meeting new people and making friends. In her spare time, she loves watching and playing basketball, travelling and exploring new locations.