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We have never underestimated the power of excellent customer service, it is the reason why our customers stay with us 5 times longer than our nearest competitor. We are proud to say that we are the only serviced office operator with a Customer Service Director.
Don’t just take our word for it, here are just a couple of testimonials from long standing LEO customers:
"I just wanted to pass on a comment made by one of my guests today who arrived at approximately 1pm.
My guest is a senior executive and she took the time to applaud how she was greeted and helped by one of your staff.
She was amazed when I explained that it was a serviced office facility and continued to say that her experience today was better than what she has experienced from organisations that employ their own front line staff.
First impressions are important to our reputation, thank you for representing us so well."
" All the staff I have dealings with in the Bishopsgate office are courteous, friendly and helpful; and they are professional in their approach. As I work on my own, visiting the office only a few times a month, it is very welcoming to be greeted by smiling receptionists who know my name. "
"We have been resident here for almost 5 years now, and during that time the dedicated professional support, cooperation and enthusiasm that our business has received from each member of your team has been deeply appreciated."
"I just wanted to thank you and your team for making arrangements for me so efficiently and helpfully. Your staff are delightful and so helpful. It does not seem to matter whether I book rooms at my office at St James’s Square, or at Bishopsgate, Cornhill, Holborn or Mayfair as the teams are always consistently excellent."
"The customer service is second to none and it makes our life and the day so much easier and smoother when you have a team that work so well together."
" You run an incredibly efficient operation here and you have totally changed my view of serviced offices. We will both be recommending you and coming back for meetings from time to time."
The LEO difference, The LEO experience
The LEO experience is an innovative training programme that is designed to deliver our customers peerless 5 star service.
The framework, comprising 5 core attributes, acknowledges both the internal & external customer, providing a clear vision on what is required and how it can be achieved.